FREQUENTLY ASKED QUESTIONS

As the title implies, here are the most common questions we get. Though we are constantly updating the documentation within the router’s Web Manual (upon logging into the router) with each new firmware update, there are some good pointers available on the FAQ with further detail.

FREQUENTLY ASKED QUESTIONS (FAQ)



Internet Setup & Issues

How do I setup my router for mobile broadband Internet access?

 

ATTENTION! Prior to configuring your router, please check the following first in the following order!

• Verify that your modem is supported: www.dovado.com/modems

• Verify that you are able to connect to your mobile operator using the modem in your computer.

Always insert the modem into the router first before powering it on!

• Make sure that you have the right APN (Access Point Name) from your mobile broadband operator. If not sure, contact your operator.

• Make sure you have your PIN code ready (if you have any on the SIM card).

 

Scenario: 3G modem using a SIM card.

• Login to the router web interface at http://192.168.0.1/. The default login is admin / password.

• Go to the Modem -> Modem Settings page.

• Choose or enter your operator's Access Point Name and your PIN code if using one.

• Click Save Settings.

• Go to the Restart page and push Restart.

 

simonly

 

Scenario: USB modem using a SIM card along with a username and password.

• Go to the Modem -> Modem Settings page.

• Choose or enter your operator's Access Point Name and your PIN code if using one.

• Click Save Settings.

• Go to Modem -> PPP.

• Enter your Username and Password

• Click Save Settings.

• Go to the Restart page and push Restart.

 

simandpass

 

How do I activate the fail-over function in the router?

 

NOTE: In this example, we are using the WAN port as the primary point of internet access, and the USB modem as the secondary point of internet access.

Step 1: Basic setup.

• Insert Ethernet WAN cable into WAN port on the router.

• Insert USB modem into any of the 2 USB ports on the router.

• Power on the router.

• Configure your USB modem's internet access.

 

Step 2: Selecting the primary interface.

• Go to the INTERNET -> Internet Connection page.

• Select "Ethernet cable in WAN port" as your primary point of internet access. (as per example).

Save Settings before proceeding to Step 3.

 

Step 3: Configuring the Ethernet WAN port IP address.

• Go to the WAN -> Wan Port Settings page.

• Select whether you'll be appointed an "Automtic (DHCP)" IP address or if you need to input a static IP address ("Manual Settings").

Save Settings before proceeding to Step 4.

 

Step 4: Configure the fail-over function.

• Go to the INTERNET -> Connection Tracker page.

• Enable the Connection Tracker.

• Enter at least 2 public IP addresses that respond to ping. Do not use internal addresses such as 192.168.0.x.

• Under Failure Handling, select Auto fail-over to secondary interface(WAN-to-USB or USB-to-WAN).

• Click Save Settings and restart the router to apply the new configuration.

How do I configure my Dovado router to operate behind a fixed broadband modem/router?

 

• Power off your fixed broadband modem/router. This is important as it will flush out all temporary MAC address registrations (clients on your network), to avoid any conflicts.

• Connect the Internet network cable from the fixed broadband modem/router to the Ethernet WAN port of your DOVADO router.

• Log into your DOVADO router, and go to the Internet -> Internet Connection page.

• Select Ethernet WAN port (NAT Enabled) as your primary Internet connection. Click on Save Settings.

• Power on your broadband modem/router.

• Restart your DOVADO router.

 

Troubleshooting:

If for any reason you are unable to access the Internet with this setup, then make sure that you have powered on your DOVADO router after powering on the brodband modem/router. This is important!

My internet connection keeps dropping and the router does not reconnect automatically

 

Try enabling Connection Tracker with the following instructions.

• Log in to the router and go to Internet.

• Click Connection Tracker and activate it.

• Insert up to 3 publicly responsive IP addresses that reply to pings. You cannot use internal IP addresses such as 192.168.0.x. If unsure, use the IP addresses in the example below.

• Select what action the router should take if the pings fail under Failure Handling. In most cases Redial Only should do, but to be on the safe side choose Redial and Restart.

• Click Save Settings.

Restart the router.

 

My router can't connect to the Internet

 

• First check if the USB LED on the router is OFF. If it is ON, you should be able to access the Internet. If it is ON but it still does not work, please see the next question.

Always verify that you are able to connect to your mobile operator using the modem directly in your computer in the exact same location.

• Always insert the USB modem into the router before powering it on.

• Log in to the router web interface at http://192.168.0.1/. The default login is admin / password.

Check that your router has identified the modem under USB modem under Product Info on the Home page. If not, check if your modem is supported: www.dovado.com/modems.

Check the signal strength in the Modem -> Modem Status page. If under 20-30%, you may need to find a better place for the router and modem.

Verify that the correct Access Point Name (APN) has been chosen or inserted in the Modem -> Modem Settings page (this does not apply for CDMA-EVDO). If your APN also requires a Username and Password, please insert it in the Modem -> PPP page. If unsure, contact your operator.

If using a PIN code on your SIM card, insert it in the Modem -> Modem Settings page.

• If the router still does not connect to the Internet please download and install the latest firmware for your router from www.dovado.com/firmware.

 

The router and USB modem indicates a Internet connection, but I can't access the Internet

 

Test to see if you can do the following:

1) Ping the router's internal IP address, 192.168.0.1 if you have not manually changed it. See instructions for Windows and Mac OS X below.

• If positive, then try the next step.

• If negative, please try with another computer if possible. Also check your IP settings and make sure you are using DHCP on your computer's network interface.

 

2) Ping an external IP address.

• Try to ping www.yahoo.com.

• If positive, then please check your web browser's settings or try in another browser or from another computer.

• If negative, try to ping 8.8.8.8.

• If this works, please check your DNS settings.

• If not, please contact support.

 

Instructions for doing a ping test

Windows

1) Press the Windows key + r and type in cmd.

2) Once the black command prompt is open, type in ping 192.168.0.1 followed by Enter.

 

Mac OS X

1) Click on Finder in the dock.

2) Then click on Utilities in the Go menu.

3) Double-click on Network Utility. In the Network Utility window, click on the Ping tab. Enter the IP address 192.168.0.1 in the provided field. Click on Ping.

 


General Router Issues

I forgot my router's password or username for accessing the router interface

 

The default username and password for logging in to the router interface are "admin" and "password", please try these first. If you have changed them and forgot, you will have to do a factory reset, which will wipe out all your settings. To do this, hold down the RESET button on the back of the router for 8 seconds while the router is powered on and then wait for 2 minutes. You should then be able to login using "admin" and "password". Make sure to write down your password next time.

It is also advised that, once you have made your ideal configuration, you save it to your computer in case you need to do any future manual resets of the router. To do this, go to Upgrade -> Configurations page and extract a backup configuration file by clicking Download.

 

My firmware upgrade seems to have failed and I cannot access my router any longer

 

Download the latest version of the DOVADO Firmware Utility for your router, and select the Rescue tab to restore your router on our Firmware page.

If the Firmware Utility is not available for your your router model, please get in touch with us through our Online Support Form.

 

My computer claims to be connected to my Dovado network, but I can't reach/log onto the configuration page

 

The configuration page is reached through the routers IP address, which by default is 192.168.0.1. If this page returns an error start by doing a factory reset on the router by holding the reset button for about 8 seconds and then wait for 2 minutes. If that doesn't do it, clear the cache in your web browser. Also try disabling any antivirus, firewall or other security software as these can interfere with accessing the interface.

 

I'm having trouble accessing certain sites or using certain applications

 

• Log in to the router web interface at http://192.168.0.1/. The default login is admin / password.

• Go to System -> Network Settings.

• Deselect Let the router select safe settings.

• Select the appropriate preset from the drop-down menu (3G General or Net 1/ICE.net/CDMA).

• Save settings and then restart the router.

 

If this does not help, investigate if port forwarding is required for the application to work.

 

How do I connect my game console (XBOX, PS3, etc) to the Internet?

 

You may need to open ports for the online games to work, often just enabling UPnP which opens ports automatically does the trick (LAN -> UPnP). If not, just go to this website for instructions.

 


Connection Speed Issues

My connection speed isn't as good with the router as when I use the USB modem in my computer

 

• Check that you are using the EXACT same APN in the router as you are in the dialer software in the computer.

• Check that you are using the USB modem in the exact same angle and position when conducting speeds tests with/without the router involved.

• If you're using a 4G modem, make sure you separate the router and modem at least 55 cm with USB cable to avoid interference between WLAN and 4G. Please scroll to the bottom of this page for more information on this issue: http://www.dovado.com/4G/

• Check the speed with a network cable to a LAN port on the router in case you are using WLAN.

• Disconnect all other computers as they might be downloading updates in the background

• Make sure the Dovado router aswell as the USB modem have the latest stable firmwares.

Go to System -> Network Settings and deselect Let the router select safe settings. Select the appropriate preset from the drop-down menu (3G General or Net 1/ICE.net/CDMA). Save settings and then restart the router.

 

If none of these suggestions work you may have to set the MTU manually. Please see the next question for instructions on this.

 

How do I find out and set the correct MTU?

 

If your connection used to work with the correct speed but not any longer it is possible there has been a sudden change in the IP transmission over the airwaves. This could be temporary or it could be permanent and is handled by the dialer software in your computer but may need to be set manually in the router. In any case, please try checking if the default MTU (Maximum Transmission Unit) value used by your operator has been changed. Most operators use 1500 bytes per IP packet, but in several mobile networks, the range tends to be anywhere between 1360 and 1500 in order to optimize the quality of transmission for the radio frequency used.

 

Here’s how to discover the current MTU value and then manually set it in the router using the Windows software TCP Optimizer:

• Insert the USB modem into your computer and connect to the Internet.

• Download TCP Optimizer: http://www.speedguide.net/files/TCPOptimizer.exe

• Start the program and go to the "MTU/Latency" tab.

• Click the "Largest MTU" button.

 

• Once the test is done, it'll say at the bottom "You can set your MTU to...."

• Back into the DOVADO router, go to the SYSTEM -> NETWORK SETTINGS page and deselect "Let router use safe settings". Then fill in the MTU and MRU field with the value you got from TCP Optimizer.

• Make sure to Enable MSS Clamping.

• Save the new settings and restart the router with the USB modem inserted.

 


Wireless LAN (WLAN / WiFi)

I changed the settings for the WLAN and now some or all of my computers or devices can't access it anymore.

 

Most computers and devices by default rememeber the settings for a WLAN so that you don't have to enter the passkey every time you connect to it. This is usually convinient but if you change the passkey or remove the encryption altogether the device will still try to connect with the old passkey. You can change this manually but it is usually easier and faster just to "forget" the network and then reconnect. Instructions for doing this in Windows and Mac OS X are as follows.

 

Windows 7

• Go to Control Panel -> Network and Internet -> Network and Sharing Center -> Manage wireless networks.

• Right click your WLAN in the list and choose Remove network.

• Reconnect to the WLAN.

 

Windows XP

• Go to Control Panel -> Network Connections and right click Wireless network connection and choose Properties.

• Go to the Wireless Networks tab and select your WLAN under Prefered networks and click Remove.

• Reconnect to the WLAN.

 

Mac OS X

• Go to System Preferences -> Network -> Airport -> Advanced.

• Select your WLAN in the list and click the minus sign to remove it.

• Reconnect to the WLAN.

 

All or some of my wireless devices can't see the WLAN at all

 

If your wireless devices are able to detect other networks, then check your DOVADO router's WLAN channel settings. Some devices sold in Europe subscribe to North American WLAN channel range specifications, Apple products for example. In the North American standards, the WLAN channels range from 1 to 11. In the European standard, the channel range is between 1 and 13. If your DOVADO router is set to channel 12 or 13, then change it to anything between 1-11. Save and Restart the router, and do a new scan of the WLAN from your wireless device.

 

Also make sure that you are not using any other characters than a-z and 0-9 in the SSID of the WLAN as some devices do not accept this and will not display the network at all. This includes certain Apple products.

 


Remote Management & Port Forwarding

How do I configure the remote management?

 

Please note that this will only work with operators who provide you with a public IP address and allow inbound traffic.

• Log into the router web interface and go to the System > Remote Management page.

• Tick the Enable WAN management box.

• Choose which port you would like to use for this. Port 80 is standard, but if you have a web server running which operates on port 80 too you have to choose one of the other two options. In this example we have chosen 4430.

• Tick the Any host box, or enter a hostname or IP adress if you only want a specific computer or device to be able to access the router. You still have to know the external IP address, as well as the login information, to access the router even if ticking the Any Host-box, so your router will not be open for anyone. Also tick the Web box since it is the web interface we want to reach. If your router does not have GPS and API support Web is already chosen as default. If you use the router's built-in VPN client you can choose if remote management should be available through the tunnel (PPTP) and/or the main connection (Direct) If you do not use the VPN client, just tick Direct. If you Click Add to list update the Client Access List below.

• Double check that the settings are correct before hitting the Save settings button

• After the page has been saved, restart the router so the new settings are put to use.

• When it is done, you can surf to the external IP address the router receives (shown on the top menu in the interface) combined with the port you chose as the remote management port. In this case, I surf to "83.185.153.40:4430" with a computer or smart phone - which is not connected to the DOVADO network - to reach my router web interface. If using the standard port 80, you just need to enter the IP address in your web browser as it also uses port 80 by default.

 

How do I setup my router so that I can reach a unit behind it from the outside?

 

Step 1:

Make sure your router is receiving a public IP address. You can confirm this by comparing the IP address displayed on the Modem -> Modem Settings page (of the router) with the IP address displayed if you access http://www.whatismyip.com through the router. If the two match, then your router has a public IP address. If not, then you have a private IP address. If you get a private IP this can usually be resolved by contacting your operator and ask for a public and open (no ports blocked) IP. Some operators charge extra for this but in other cases you just need to change to another APN.

 

Example of Private IP addressing:

privateip

Example of Public IP addressing:

publicip 

 

Step 2:

Now you need to make sure that your unit has a static IP. This can either be done on the unit in question (in which case you need to consult its documentation) or in the router by following the instructions below:

• Go to LAN -> DHCP.

• Under Add Static IP Address Assignments, select which method the server should be identified with. You can choose between using the MAC address of the Ethernet/WLAN card or the hostname of the computer. See instructions on how to discover the MAC address or hostname on a Windows computer.

• Fill in the "Host Identifier" field based on your selection.

• Enter the desired internal address (normally anything between 2 and 254).

• Click Add.

• Save settings

 

Example of DHCP Static Address Assignments:

DHCP

 

Step 3:

• Go to LAN -> Port Forwarding.

• Under Port/Protocol Forwarding to Lan, enter the public Port(s) (either as single entry or as a range) which others are to access your router through in order to reach your hosted service. Typically the same as the Destination Port.

• Select which protocol you wish to use.

• Enter the destination IP address (as per the Static Assignment you did in Step 2).

• Enter the Destination Port on the private side of your network which is used by the application/service you are hosting.

• Click Add.

• Save settings and restart the router.

 

Example of Port Forwarding rules:

portforwarding

 

How do I reach my router from outside my network if it keeps getting a different IP address all the time?

 

One solution is to use a Dynamic DNS service. Two examples of such services are DynDNS.com and no-ip.com.

 

• Log in to the router.

• Go to Internet -> DNS page.

• Activate the Dynamic DNS service.

• Choose and enter a profile name.

• Select the Service Provider (make sure you have created an account at the provider).

• Insert username of the account.

• Insert password of the account.

• Insert the full domain name of your account in the Domain field (host.domain.top-domain, eg: "router.website.com").

• Choose if the service should use the Direct connection or PPTP. If you have not setup a PPTP account, select Direct.

• Click Add and then Save settings.

• You can add multiple DNS services be repeating the above,steps. Restart the router when you are done to activate the new settings.

 

 How to create a DynDNS account (3rd party video)

Why isn’t there a DMZ function?

 

A proper DMZ (De-Militarized Zone) firewall functionality is only true to its description if a separate and isolated Ethernet port is available on the backplane of the router. In this case, like in most, the router has multiple LAN ports (on the same LAN), and a WAN port. A “virtual” DMZ (as in most residential routers) is not a recommended solution from a network security perspective. The reason is because the host computer sitting on that DMZ IP address will be exposed to viral and trojan attacks from outside the network. If that computer is infected, it has a high likelihood of spreading mayhem across the same LAN it sits on with other computers. This is the very reason why we have not implemented, nor have plans to implement a virtual DMZ. If you would like to forward all your TCP/UDP ports, you can do so manually in the LAN -> Port Forwarding page. Please note that certain ports are reserved by the DOVADO router for certain operational features/services.

 


SMS

I have enabled the SMS functionality, but I still can't send/receive SMS

 

First make sure that the SMS functionality is supported by both the USB modem on our list, and that the SIM card is activated by your operator for SMS traffic. The simplest way to know is to try the USB modem directly in the computer, and see if messages can be sent/received.

Following that, check in USB modem's connection manager in your computer to see which SMS Service Center (also known as SMSC) it is using. Having identified the SMS-C, place that number into the SMS Service Center field in your router, located under SMS -> Settings. If this does not help, try upgrading the firmware on your USB modem. We have discovered that many times a simple upgrade of the USB modem firmware will remedy this issue.

 

How can I send an SMS to a short 5-digit (or so) number?

 

Just tick the Short number checkbox and enter the number without any prefix in the Recipient field.

 


Home Automation

How do I configure the router to work with self-learning wireless electrical switching receivers with Tellstick?

 

Please see the following instructions:

• Insert TellStick into the DOVADO router.

• Power on and log in to the DOVADO router: http://192.168.0.1

• Go to Automation -> Aliases.

• Insert an Alias lamp1 (for example).

• Select the corresponding protocol.

• Select a Unique ID or hit Random ID (any will do) and Channel (any will do).

• Click on AddAlias.

• On the alias you wish to pair with your wireless receiver, push Learn after having pushed the self-learning button on the wireless receiver you have plugged into the wall. This will then pair the two units together.

 

All my lights and appliances are being switched at the wrong hour

 

This is most likely on account of a recent shift in daylight savings. The router should normally adapt to this automatically. If it does not, go to the System -> NTP page in your router, and untick the Let router try to auto-detect time zone box. Select Manual in the Region dropdown and the current relation to GMT in the Country dropdown. Click Save Settings and reboot.

 


Other Questions

When will you add support for my modem?

 

Who knows? We might be working on it already! Contact us with more details, and provide a link from your mobile operator. Also make sure to sign up on www.dovado.com/mailinglist so you can get notified whenever we publish a new firmware that could include support for your modem.

 

Can I connect my USB printer to the Dovado router's USB port?

 

No, we do not have any plans to support USB printers. You can however connect your USB printer to a USB network printer server that is connected to the router by LAN or WLAN

 

Can I use the second USB port in the PRO for an extra USB modem?

 

Yes, the second USB modem can work as a back-up connection.

Please make sure your Dovado PRO contains firmware version 7.2.1 or later in order for this feauture to work.

 


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